General guidelines:
It is appropriate to forward an inquiry with the service record to a military service department for reply if the requester asks for service or information that NPRC is not authorized to provide, such as a substantive correction to the record or the reissuance of the separation document.
To create a response: Reference CMRS Job Aids, Referring CMRS requests, Part II. Referring requests WITH RECORDS, and Completing Case When Reply is Hardcopy Correspondence.
Go to Get Paragraphs.
Select Referrals.
Click on one of the three DIR selections - Records on Loan, Records on Loan Review Boards, or Under Jurisdiction Of.
Select the paragraph that is appropriate; e.g., routine Army, congressional Air Force, etc.
NOTE: Some military services require requests be sent to different offices depending on whether it is a congressional request or request relating to service in the reserves. Others do not make this distinction.
DO NOT prepare NA Form 13008, Loans or Transfer of Records.
For further instructions, see referenced CMRS Job Aids.